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I installed Windows Mobile Device Center 64-bit (v.6.1.6965) on my laptop (Windows 7, 64-bit).
When I plugged my Motorola docking station (for hand-held scanners) and docked an MC92N0 scanner, it took a few seconds to recognize the device, but worked fine.
I unplugged my Motorola docking station and plugged in an Intermec docking station to program some scanners, and they too worked fine.
I reverted back to the Motorola docking station, and now it won't recognize the scanners.
I've tried uninstalling, rebooting, and installing Windows Mobile Device Center 3 times already to no avail.
Any answers or thoughts would be great. Thanks.
user2271875user227187510011 gold badge22 silver badges1212 bronze badges
6 Answers
I've run into situations where devices stopped working with WMDC/Active Sync.I've usually found success disabling 'Advanced Networking Functionality' on the device. On your device, tap Start > Settings > Connections > USB to PC > Uncheck 'Enable advanced network functionality'.
The other thing that usually causes this is the device drivers. When you plug in the device it tries to install device drivers. You may end up with a ton of 'Windows Mobile Remote Adapter #n' devices showing in Device Manager. You can clean these up because the device driver will be reinstalled next time you plug in the device. There is detailed information available about the process here. If the device driver is failing to install you should see a popup near the clock/system tray area.
If all else fails you can try an unofficial troubleshooting page here and here.
Trevor BalcomTrevor Balcom2,62622 gold badges2222 silver badges4141 bronze badges
If these steps fail try a different battery in the MC9xxx unit.
Remember...all the actual contacts for communications are on the battery itself.
Was just working with a customer and tried everything....no dice...
Finally we popped a different battery in and Windows finally recognized it.
Mike NylandMike Nyland
I got this working on Windows 10 (2019) after trying a lot of different things.What mostly worked was in services, there are 2 services called 'Windows Mobile-based device connectivity' and 'Windows Mobile-2003-based device connectivity'.
Right click on each service and make sure they start automatically (delayed).Click the 'log on' tab, change the access to be 'local system account and enable 'Allow service to interact with desktop'Apply and click ok.
Make sure the handheld is docked and the docking station is connected to your computer by USB.
Reboot you computer. N.B. This is the only way to reset the connection if it crashes or stops working.
After logging onto your desktop, give your computer a few minutes to start those services. When both are running, you will need to open the application 'Windows Mobile Device Center' to initiate the connection. This had be to open for this to work in my case.
You should see connected. Now, windows tends to update itself without your permission so what happens sometimes is the 'log on' credentials get reset so you will need to redo them as above. But for some reason yesterday for me, nothing would connect until I did
Uncheck 'Enable advanced network functionality'
Then it started working again.
Hope this helps others.
BarryBarry
I had the same issue today and found a solution.
On my MC92N0 scanner I went into Settings/Control Panel/USBConfig and I had to tap on the 'USB Client Mode.' It was previously selected to port mode 'USB OTG Mode'. After doing this I placed it in the doc again and it connected normallylaunched Windows Mobile Device Center.
Also fyi you should also be able to find the scanner and access files once you're connected by looking underneath devices in 'This PC', similar to how you would access a USB flash drive. I was able to do this on Windows 7 & 8.
camthethirdcamthethird
In addition to all the other fixes you find on the web, I noticed that the Windows Mobile device will not connect to the Windows Mobile Device Center when I am accessing the Windows machine that runs WMDC through Remote Desktop. Had that problem on Windows 7 and 8.1. The fix for me was to login to the Windows machine first without Remote Desktop after which WMDC will show that the device is connected. Once the connection has been established I could access the machine using Remote Desktop and the Windows Mobile device stayed connected.
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I sometimes run into this issues myself.. i just open the WDMC manually then pull the device out of cradle and put it back in and that sometimes fixes the issue..
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EDIT: Ok i have found a solution and that involves creating a batch file.. WMDC used to open fine for me until i upgraded to Windows 10 now it only does it when it wants to... See here for details
DaveHutchyDaveHutchy